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FAQ

  • Can ROVE work within my budget?

    Yes, we're happy to discuss your specific needs and goals, and we offer payment plans to fit any budget.

  • I'm not very tech-friendly, can you break this all down for me in a way that I can easily understand?

    One of our specialities is helping people to better understand the process of owning your own website, the importance of hiring an experience pro to do it right the first time, and how it can grow your business in ways you didn't even know were possible. Contact us and we'll schedule a time to sit down and chat about your specific goals in a way that's a lot easier than just reading about it on the internet.

  • What are your usual turn-around times?

    Every website receives a Project Agreement, which outlines the details of what is included, as well as an estimate of how long it will take to complete the work. Rarely, factors could come into play that could change this, but we stay in close communication with you to foresee any issues as they arise, so you're always kept in the loop. If you respond promptly to revisions emails, the website will be completed much faster than most leading website agencies. We're known for completing projects well ahead of deadlines, which is why so many of our clients are return customers.

  • Can I make updates and changes to my new website on my own?

    Yes, we install a very easy to use CMS (Content Management System) that allows you to easily update your site. For all complete website builds, we offer custom training videos specific to your website so you can always refer back to it when you want to make any changes. This gives you the freedom to make most changes from any computer, or even on the road with a tablet or mobile device. We also include an in depth library of video training videos available 24/7 from your WordPress Dashboard. If you get stuck or want us to step in, simply contact us and we'll help you sort it out.

  • Do you offer monthly maintenance care plans?

    Yes, and you'll definitely want to review those when choosing any website designer. Be sure they include a thorough plan for keeping your website safe and secure. It's not just about building the site itself, but ongoing support so you're always protected. For a comprehensive list of our plans, click here.

  • Do you offer hosting plans?

    Yes, we offer a package for Hosting and Backup services only, or included as part of a Care Plan Package. Contact us to find out about more options.

  • What is your hourly rate?

    So there are never any surprises, we work by project value estimate, rather than by hourly rate. We'll have a conversation with you about what your website needs, then provide you with a flat rate price that fits the scope of what it will take to complete the work.

  • Are you available to make changes to my already existing website?

    We are available to make changes to your pre-existing website on a case by case basis depending on the structure of your site. In addition to your requested changes, we can run security checks, backups, update themes and plugins, and go through to make recommendations for additional changes. Contact us with specific details and we'll be in touch shortly to go over them.

  • Can you train me to make changes to my existing WordPress website?

    Already have an existing WordPress website, but having trouble trying to work out the correct way to make changes to it on your own? We train individuals and corporate businesses on how to edit their existing site on a case by case basis, either remotely over Skype and TeamViewer, or in person anywhere in the Bay Area. If you're interested, contact us to schedule a call to go over your options.

  • Can we talk on the phone or Skype?

    Yes, we're always ready to hop on Skype or give you a call to chat about your website. Some clients want to confirm that we're native English speakers and living in the US, and we're happy to verify that for them. It's often easier to hammer out the details on the phone than it is over many emails, so this option is preferred.

  • What other creative services do you offer?

    We offer a wide range of creative services, including graphic design, logo design, print layout, etc. We design it based on your ideas or we're available to come up with something unique to fit your style. Some of our specialties include: business cards, eBook/book cover design, logos, business and personal photography (headshots, product photos, etc), shirt designs, promo videos, and photo editing and touch-ups. Contact us with more details about your specific project and we'll go from there.